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Overview

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to…

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Recent Reviews

Great for one on one

6 out of 10
October 18, 2023
Incentivized
It has allowed us to connect with our team members around the world in one on one scenarios. It is helpful to be able to see them face to …
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Call on a budget!

8 out of 10
November 09, 2021
Incentivized
We use Skype, to conduct and monitor all our Sales calls and reach out programs, It is used primarily by our sales, product/Ops, and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • High quality audio (131)
    7.9
    79%
  • High quality video (129)
    7.8
    78%
  • Desktop sharing (114)
    7.3
    73%
  • Low bandwidth requirements (126)
    6.4
    64%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content…

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Product Demos

Skype Video Call Demo Video (No Audio)

YouTube

One Chat - All in one Messenger for WhatsApp, Fb, Skype & more

YouTube

Designing a Drawer / Sliding panel in Winform App C# (Skype Demo)

YouTube

Skype on Symbian Video Demo

YouTube

Demo of Skype for the iPhone

YouTube

Sony Xperia M Skype Video Call Demo - Front Camera Quality - PhoneRadar

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.4
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

6.8
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.7
Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 8.3
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Product Details

What is Skype?

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes instant messaging, audio and video Skype-to-Skype calls, the ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people. During video sessions, users also have the option to share their screen with other participants. Other distinctive features include background blurring, voice and text translation, location share, conversation search, and integration with Microsoft's Digital Assistant, Cortana.

This version of Skype works on phones, desktop, tablet, browsers, Alexa, and Xbox. Users can call landlines and mobile phones from around the world by paying for Skype Credit or signing up for Skype subscriptions, a monthly contract for users who only need service to specific regions. Users can also pay to have a local phone number through Skype Numbers, so that they can answer phone calls from their desktops, tablets, or smartphones. They can also send SMS text messages and share their location using the Skype mobile app.


Skype Video

What is Skype?

Skype Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.

Reviewers rate Live chat highest, with a score of 8.4.

The most common users of Skype are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2595)

Attribute Ratings

Reviews

(1-25 of 37)
Companies can't remove reviews or game the system. Here's why
Adil Khan Robin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Skype, an effective tool for communicating internationally. It's the best software for calls, meetings, and instant messages due to its multiple communication methods. Microsoft supports Skype with simple integrations into OneDrive, making sending and receiving even very large files easy. Installing the Zoom plugin for Skype lets us import Zoom contacts and invite them to Skype meetings. Skype allows us to collaborate, communicate, and create. Screen-sharing, file-sharing, and image-sharing are all possible. Skype shows screenshots without downloading them, making it ideal for sharing. One of the most inspiring resources is the built-in whiteboard, which can be used to make designs and illustrate discussions. It allows the host to record meetings anytime, which are immediately shared with participants. Skype uses industry-leading technology with full privacy and security.
  • It's the best call, meeting, and IM software.
  • An attractive and straightforward UI is a major selling point.
  • IMs and calls are free, and paid features are affordable.
  • It's great for group meetings because it allows video and audio calls.
  • Free users may find ads intrusive.
  • Some callers and texters have dropped.
  • Slow internet connections can degrade call quality.
Skype is convenient and trustworthy. That was one of the first video conferencing apps to call landlines and mobiles. It's simple, reliable, fast, and compatible with calendars. Skype's group meeting feature makes it great for business. It enables global interaction by facilitating free worldwide phone calls between Skype users. Skype eliminates the need for meeting attendees to travel to a boardroom or office. Instead, users can hold meetings at home and make faster decisions. Skype is great, but they should increase the member limit. If a business wants to host a town hall with more than 100 people, using Skype can be a disadvantage.
Score 10 out of 10
Vetted Review
Verified User
We use Skype in our organization to get connected at every time and at any place through this software as it helps us a lot in communicating and passing information from one person to another in no time. It is very less time-consuming and easy to use. Through the software, we do calling, chat and share files and images, videos, etc., on a single tip.
  • Through Skype we can communicate very easily globally
  • We can do Chat, Call, Video Call, Screensharing, Media & File sharing at a one tip
  • We can create different groups and can add a large number of people to the same group, which helps in spreading any news to masses
  • Skype need to add different templates which looks more attractive.
As I have experienced Skype and found that it helps us a lot in my professional and personal life. Through Skype, I can communicate with my colleague, clients, family, and friends from anywhere in the world. I can do Audio calls, video calls, screen sharing, and chatting with anyone. It is very remote-friendly software and acquires very less space in your mobile or system. It is user-friendly. I use it to share all the official documents and other files with another person through Skype, and it works very nicely and efficiently while transferring the data.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It's used for video, audio discussions and file sharing. Because of COVID-19 it has become part of our life and our day-to-day communication has become so seamless. We are using its free version and not facing any challenges. I am sure because of its user friendly UI anybody could use it easily. I am a developer so, my discussions are mostly with other developers over Skype but all other teams like management, testing and all senior level employees use Skype for communication.
  • First of all its user friendly and convenient interface. Anybody without much training can use it.
  • Easily installable on any operating system [without] installing any dependencies.
  • It's inexpensive. Although its free version fulfills almost all requirements. if you want to purchase its paid version for international calls it is still very much cost effective.
  • Skype could add a translation feature in its software. If a user sends text to another user in a different language Skype could translate it for that user.
  • Skype could add a status feature like WhatsApp so that users can describe their feelings.
  • Skype lite app size is still big; Skype should reduce its size.
This software can be used in any kind of organization. Because it provides almost all features like audio, video conferring and file sharing with different applications like Skype lite and Skype for business. I recommend to all to use Skype for remote discussions and file sharing. It's less expensive than other software which are available in market. I do not have anything negative to say because Skype fulfilling all my requirements.
November 09, 2021

Call on a budget!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Skype, to conduct and monitor all our Sales calls and reach out programs, It is used primarily by our sales, product/Ops, and customer service teams to stay in touch with our leads and customers. It helped us in terms of not worrying about user adoption as most people are familiar with the product. Also, the screen-sharing features, ease of use in terms of the simplicity Skype had to offer is unparalleled. We did not have to roll out any kind of training within the organization as the teams were familiar with its UI and UX already. So there were cost savings on that from a training perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.
  • Doesn't require high internet speeds.
  • Videoconferencing.
  • Voice calls.
  • Instant messaging.
  • Screen sharing and recording.
  • Freezes often.
  • Needs to update and add more features as competitors provide more and better offerings.
  • UI has been the same for years.
  • No new features, would love to see some more.
Well, it is perfect if you plan to cover long geographic locations and are looking at a cost-effective means to have an effective call dialer option that can be tracked and monitored. This software is primarily used to connect with internal teams, with customers, and with clients allowing for file sharing as well as quick updates.
Chetan Chandrapal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Skype is a primary and needful app for me and our organization. Skype is very good for personal or small group chatting and meeting. It is well distributed and well accepted. Skype is probably the easiest of this type of app to install and get working. We use Skype both for internal communication between employees and for communication with our clients. Currently, Skype works perfectly on any device such as PC, tablets, and smartphones.
  • Notification system of Skype is awesome.
  • You can set your group video call to Dynamic View.
  • During a call, you can send files, share contacts, add callers, and share your screen.
  • Skype need to improvement in Performance
  • The mobile version does not update conversations immediately So need to work on it.
  • The file size limit on shared files is less.
Well Suited: I can use it for basic communication, audio calls, and video calls. The interface and seamless features are really good which makes a great overall experience. Skype allows for flexibility in being able to do both conversing and video/audio calling in one platform. Less appropriate: They are so many cheaper options available in the market which offers almost the same services. So, basically costing could have been better.
Nilufa Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
A pioneer in video communication software, Skype is a service like no other. It’s a pioneering app that’s made communication accessible to millions of people across the globe. Using it for collaboration with coworkers and family members, meetings, and even hosting webinars is a fantastic idea! Keeping in contact with clients and coworkers throughout the pandemic was easy using Skype. Employees and customers alike took advantage of it. Today, Skype is available on a wide range of devices, such as tablets, smartphones, and desktop PCs. Even though we can share the screen, it may exchange extensive files of up to several GB through Skype conversation.
  • Using our mobile phones, tablets, and desktop PCs to communicate with others is doable, as long as we remember to keep track of our conversations on all of them.
  • Excellent video conference software with a solid backbone and an intuitive user interface. When discussing in-depth problems with customers, this is very beneficial.
  • Slack-like chat that is constantly being updated by Microsoft makes it simple for businesses to stay on top of communication with others.
  • A sign-in procedure that is more secure, and network delays during video calls degrade the user experience, as well as an even more streamlined user interface, are all goals.
  • Updated feature sets are required to remain competitive. While operating, it may crash, thus this has to be addressed.
  • Skype has a premium calling option and the call prices should go down as a result of the improved integration.
With Skype, it’s a dream come true, particularly if we’re chatting fast or calling abroad. This isn’t the greatest option for sizeable groups with a lot of users. Even if the participants are in separate countries, it may take the place of regular telephone communication. It’s ideal for making international calls. That Skype has no security problems is one thing I enjoy most about it. Other applications have security problems that we read about all the time, yet Skype doesn't have any!
Jitendra Pratap | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I and company using this software for the last 5 years and I think this is the best software for collaboration. I often use this software during my office meeting. This is very easy to use and has very good features of screen sharing and so on. I recommend you to try at once and you will fall in love with this software.
  • Easy to use and you can also access through your mobile
  • Video and audio quality is so good
  • It is very safe to use.
  • You can also share your screen
  • Sometimes there is a lag in the application.
  • Sharing files sometime creating issue.
  • Audio quality need to improve.
Because of its easy-to-use feature, I like it most ease of access and affordability of the application across different platforms and devices. Also, it is available across other devices and platforms. A highly recommended feature is the ability to video call either one on one or a team meeting. Seamless experience when it comes to video conferencing.
Daniel Epstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is used in two main ways with my production company. First of all, it's a useful way to video chat for people who don't own Apple products (otherwise we would use Facetime) and who don't want to bother with meeting links (otherwise we would use Zoom). The second use is that we record podcasts and Skype not only allows us to all dial-in together but serves as a recorder that later we can extract the file to post for our audience.
  • Allowing you to call someone across several devices, including phones, tablets, and desktop computers
  • Allows you to record your sessions to be used for record keeping or Podcast creation
  • Allows you to have multiple people dial in to the same call easily and smoothly
  • Skype's overall UI is a little confusing, especially the phone app
  • It's unclear how to steer a Skype call, which is to say if I call someone and they have Skype on multiple devices, do they all ring or just the one related to the method I used to call (phone #, email, etc.)
  • Skype tries to be not just a communication device but also somewhat a social media platform, which it doesn't need to be.
Facetime is only useful if everyone has Apple products. For those of us with Android phones, Skype is the obvious option for video chat, easy VOIP phone calls, and recording software. Zoom was used during the pandemic of 2020 but the problem with that is that if you have a reoccurring meeting but lose the Zoom link, you have to ask for it again. With Skype, you can simply go to your recent calls and repeat the call again.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We mainly use Skype for:
  • Internal video calls and screen sharing.
  • Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere at affordable prices).
  • Get a local phone number for customers (but it is not perfect, see cons).
  • Voice quality is good
  • Multi-platform (PC, tablet, phone)
  • Easy to use
  • All attendees of the call must have an account.
  • Screen sharing in the standard version doesn't have enough options (you might want to share only a specific window).
  • You must log in to Skype if you want to check if you have a voice mail (getting an email alert would be a good solution).
Well suited scenarios:
  • Foreign calls from everywhere at affordable prices.
  • Get a local phone number for customers.
  • One on one calls between Skype users.
Less appropriate scenarios:
  • Multiple user calls (when you just want to share a link).
  • Calls with users that do not have an account.
  • Screen sharing might be tricky.
  • Get an email notification for voice mail.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Skype both for internal communication between employees and for communication with our clients. Currently, Skype works perfectly on any devices such as PC, tablets and smartphones. We sell a wide range of electronic components, and if a customer asks for support, it is sometimes difficult to describe a problem with a device or even the device itself in words. Therefore, in our case, when communicating with clients, the ability to transmit multimedia information in real time is very important. In addition to the fact that there are video calls in Skype, it is possible to transfer large files through its chat, even a few Gb in size.
  • Good quality video stream for video calls
  • Ability to transfer "massive" files via chat
  • Skype works even with very slow internet speeds
  • If there are a large number of participants in a conversation, there may be problems with the audio volume of individual participants.
  • In the latest updates, a pop-up window during a conversation is more disturbing than helping.
Skype is a good solution to replace regular telephony, especially if the participants in the call are located in different countries. Skype is an old and very famous service that has received international recognition. If we want to provide technical support for clients, then we need VoIP service. Probably, the fact that you need to use something well-known and popular, so that the client does not have to suffer with the search and installation of the appropriate application, sounds quite reasonable. Therefore, we can say that in these cases, Skype is the ideal solution.
Dan Talvi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Skype has been one of the many software options that our organization has utilized in the midst of pandemic closures and limited attendance. Skype (as well as Zoom and Google Meets) have been used by various departments within our organization to stay connected with members of our congregation, facilitate remote meetings, and (at a time) was used to deliver our weekly service presentation when in-person attendance was not permitted for our facility. Skype has helped support our organization to continue our weekly operation in a limited capacity.
  • Accessible — Easy to use and navigate the user interface, even for individuals uncomfortable with technology.
  • Compatibility — Skype can be downloaded across nearly all device types, including (but not limited to) Mac, Windows, Android, iOS... even the Xbox One gaming system.
  • Microsoft Ecosystem — If you are part of an organization already utilizing other Microsoft products (e.g. Office 365, Teams, etc) Skype is part of the Microsoft line of products and will integrate easily into an existing Microsoft-based workflow.
  • Microsoft Ecosystem — While this might be a positive for some people, many organizations are not a fan of the Microsoft ecosystem. For organizations that utilize other systems, such as Google Workplace, Skype might not be the best fit.
  • Lack of Breakout Rooms (or similar functionality) — For meetings that require the ability to break away into subgroups, Skype currently does not offer an equivalent to Zoom's breakout room functionality.
  • Technical issues — (in our experience) Skype video tends to freeze mid-call more frequently than in other competitor's software. Audio will continue to be heard from from "frozen" participants, but until the affected individual leaves and re-enters the meeting, screen will remain frozen for the duration of the call.
Being one of the most well-known video conferencing software options prior to COVID-19, Skype is a familiar tool for remote video communication. Most individuals we spoke to in our organization had used Skype at least once prior to closures and were familiar enough with the interface that they could navigate the app and perform base-level troubleshooting when needed. However, since many have become more familiar with other options outside of Skype (such as Zoom and Google Meets), Skype seems to feel lacking compared to competitors in the industry. Features that have become staples in other software (such as Zoom's "Breakout Rooms") are still lacking in the most recent version of Skype. If basic video communication as a single group is all you need, this might be the best software for you due to it's simplicity. But, other options are available and they might provide your organization with additional tools that can enhance your virtual meetings beyond what Skype is currently capable of doing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is exceptionally a great tool to connect with your coworkers while working. The best feature I have experienced is the screen sharing capability, which helps a lot with discussing your projects online and you can easily understand what the speaker wants to make you understand. You can make group calls, add members, and send an invite by scheduling your tasks to it. Hand raise and emoticons are also available to express your feelings over the chat. The UI is friendly and easy to manage and use. Privacy shortcuts are also available. It also allows muting the disturbance in a group call.
  • Quality audio and video calls.
  • Screen sharing facility.
  • Mute disturbance in group calls.
  • Scheduling and inviting.
  • Hand raise and emoticons.
  • Sometimes slows down while updating.
  • Emoticons are somehow outdated.
I strongly recommend Skype to every type of organization as it really helps to solve your difficulties if you are not physically present at your workplace. It allows you to chat and make voice and video calls free of cost. You can schedule your tasks and meetings and users will be able to join by just tapping on a link. It offers various amazing features like conducting one-on-one sessions, feedback sessions, large group discussions and you can make all this possible just by sitting at your home. It really helped when I worked from home and needed to connect my team on a platform and discuss things, really supported balancing my work life along with my personal life. You will get 24/7 extended support; if you have any issues you can chat and contact customer support. Compatible with mobile as well as desktop devices. It allows you to integrate with many other software like Gmail, Calendar, Outlook. An amazing tool to digitally connect with your near and dear ones.
Sanjog Ghimire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I normally use Skype to conduct online staff meetings and sometimes it is used to deal with the clients. It is used across the whole organization. The major problem that it addresses is that we can easily avoid traditional meetings and enhance easy meetings while staying at home.
  • Easy to conduct daily official meetings.
  • The emojis used in chats make conversation lively.
  • The email notification feature when we missed a message is nice.
  • Very easy to use.
  • Sometimes the video lags despite having good connection.
  • I find difficulty to share large file which should be fixed.
  • Sometime it crashes itself.
As a regular user of Skype I suggest that this is the best communication app that any office should use. It is very easy to use, so staff with little knowledge can easily operate it without any complexities. It can be used as a personal tool for communication with friends and family. It has made my online meetings very fruitful, saved me time, facilitated overseas business. I love the chat feature provided by Skype. Sometimes video freezes and lag occur but not very often. I am very satisfied with the app and I cannot find any scenarios that it would not be appropriate.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We adopted Skype simply to communicate with workers, plus to address our client's inquiries. It manages basic communication issues. With my organization's growth, I chose to get the premium package and it turned out to be way more efficient, enabling international calls and connections among peers. I was very happy with the results and I recommend it.
  • Global communication.
  • Integration with unified systems.
  • Wider selection of accessible phone numbers.
  • Payments options.
The ability to download the application not only on your PC but on any mobile phone is great. In this day and age that technology is so advanced, and Skype follows within the leading edge of software as a provider.
We can manage to do our work on-demand making it easier to be on the go but still having contact with your team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Skype is an internet-based telecommunications tool that I as a business operator use to communicate with merchants and other providers. I find it a great and valuable communication tool compared to other communication apps. Using Skype saves me lots of money on international calls since the calls are virtually free. Furthermore, this app works on various platforms making it available no matter what device I'm using, which is extremely convenient.
  • Voice calls on Skype is crystal clear and don't drop like on some other apps. Skype to Skype calls are free, who doesn't like free?
  • Video calls are easy to use and set up, conferencing is a dream.
  • Quick and easy installation across multiple platforms.
  • Screen or content sharing is very easy, Much easier that some other apps.
  • It seems very stable as it doesn't crash or freeze.
  • Sometimes the system gets a little slow during video conferencing.
  • I wish there was some kind of language translation built into this app.
  • While its multi-platform it isn't as ubiquitous as I would like.
I don't see Skype as a social app, It's definitely best suited for the business environment. Its screen sharing and conferencing features and par excellent. The ability to call landlines and other non-Skype numbers (at a very reasonable cost) are very appealing. Furthermore, Skype saves you money, especially for a small business. This is what I love the most Skype enables small businesses to operate at lower communication expenses.
October 30, 2019

The one and only Skype

Kinga Odziemek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Skype mainly for communication with our Remote team, Outsourcing teams and some of our clients who do not like other communication platforms. We use it on a daily basis, using both desktop and mobile apps. We have been using it from the very start of Brainy Bees, I have also used it personally.
  • Accessibility.
  • User-friendly interface.
  • Good quality of calls.
  • Lighter apps (so they would not lag on any devices).
  • Better quality of the video (audio is flawless).
Skype will work well if you are on the go and need to communicate with your clients and team. It is a stable desktop app too, will definitely play a significant role in each and every organization. It helps teams communicate better, more often and in the most efficient way, especially if they work remotely and hate e-mail communication if they prefer a quick chat or call.
October 28, 2019

Skype is a time-saver

Ray Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Skype allows our team to have meetings without leaving your desk. This gives us the ability to have meetings more frequently than you would if you were to all meet in one location. Skype also allows you to join in on meetings by mobile devices. This saves so much unneeded drive time and is so much more convenient for all.
  • It allows you to join in on meetings while out in the field by a mobile device.
  • Skype gives you the comfort of meeting from your own office/desk.
  • Skype saves you drive time and fuel costs.
  • Skype does everything that we expect it to do. No complaints that I am aware of.
Skype is great for group meetings and to cover company progress, goals, etc. I personally would not use Skype for employee reviews, promotions, disciplinary actions etc. I think there are a lot of advantages to using Skype for group meetings but I also believe that some meetings need to be personal and face to face.
September 27, 2019

Business Type Skype Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Skype For Business for our whole company as an internal communication tool. It is mainly used for quick chat and screen sharing sometimes. It is also used by team members to discuss issue together.
  • Quick and easy to chat with people
  • Can start a group talk and work together quickly
  • Its mobile app's looking seems quite different from the PC client
Quick chat with someone. Start a quick "meeting" with related people from different places/teams/groups. Would be better if it has the voice option.
Kaleb-John Loo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Skype is used to communicate within the office. Whether we require a simple quick instant message, a phone call, or a video call, Skype provides the means to reliably relay information. With Skype being installed on all of the computers and providing each employee with an account, it means that we can create an interoffice communication network when emails are not sufficient enough. Skype saves time by providing an instant connection between employees so that they can address any problem with a quick conversation.
  • Solid desktop application.
  • Good mobile application.
  • Array of features.
  • High-quality video and voice.
  • Configuration of Skype is particular.
  • If you have multiple input devices, it can be cumbersome to set up the correct one.
  • Sometimes it is not desired to launch Skype, but it is enabled by default. You have to change your settings to disable Skype.
If everyone in the office utilizes Skype, it can be a great tool for office communication. However, when some employees only stick to email, it loses its effectiveness as the messages that you send are never received. Skype is also good if your customers or other businesses utilize it, but if not, then there is also little value there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Skype is used to communicate with other peers all over our organization.
  • Video calls, voice calls, chats, and screen sharing.
  • Screen recording.
  • User search.
  • Mobile and desktop app performance.
  • Launch time on the desktop app takes too long.
  • It shouldn't impact other apps performance during launch.
It is a common app for both professional and personal use.
September 15, 2019

My Second Choice

Mark Cruver, M. Ed. CSA, CEP | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We used Skype as a backup video conferencing tool when others fail to operate in a stable environment. We have found it to be less stable than other platforms but serves our needs in communicating with students. We find that many households are familiar with Skype and the brand holds respect that is welcomed.
  • Unlimited time.
  • Ease of use.
  • User friendly.
  • Screen sharing.
  • Presentations.
  • More secure.
Skype serves individual, one-on-one conversations very well. I have had trouble with sound quality in the past, but it often clears up over time. Video bandwidth can be a problem for many users, so ensuring use on a wifi connection is almost imperative for any scenario. Otherwise, it is good for most any circumstance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Skype for day-to-day conversations. Since we have offices in various remote locations across the country, it helps us connect easier and faster. Also very easy to use to set up an audio and/or video conversation if we need to talk which avoids having to remember a lot of phone numbers and extensions. Very efficient in that regards.
  • Quick video call
  • Send documents
  • Group conversations
  • Audio is an issue for me every time I organize an audio call. I have to go in my settings and specify my audio output which is very annoying
  • Personally, I am one that loves to use emojis to build rapport and I find the app is very limited in that aspect
  • Not too sure if the possibility is there to record a session via Skype meeting but that would be great
  • Group conversations with split screens so people can work in teams
Well suited for day to day conversations or seeing if a peer is out of a meeting or available. You can connect quickly for a chat online if using video which can be very helpful to clarify discussions. Great that you can also connect using your mobile device and stay in touch on the go. Has served me multiple times at the cottage.
Ho'omana Nathan Horton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Skype is included with the university's Office 365 subscription, and all Active Directory users can access and be contacted via Skype. We sometimes use it for within- and between-department communication, especially for quick instant messaging. Skype is, of course, one of the original household names in videoconferencing, etc., but we don't use it much for that on a daily basis.
  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
  • Skype in general, including the Business version, can be pretty clunky, and surprisingly resource-hungry, especially when it's always running, and on machines with lower specs.
  • This resource hungriness can be worth it for quick IMs to other members of the same organization, but I really have a hard time recommending Skype over something like Zoom for videoconferencing.
  • Video communication with others in the same organization just doesn't always seem to work very well, even on the same network.
Skype is pretty good as an integrated tool for quick communication between departments. However, Zoom is lightyears ahead of Skype (and everything else we've tried) as a videoconferencing solution. Teams (another, newer Microsoft product) works for all the things I like about Skype namely within-organization collaboration and communication and is more streamlined and tightly connected to the Office suite in ways that Skype is not.
September 10, 2019

Good for the money

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Skype is used to interview parents and potential employees for the school. We use it in place of FaceTime for professional reasons. It allows us to meet parents who are coming from abroad to our school. It addresses the distance issue for potential students where they can already e-meet their teachers before even starting school.
  • It is a mobile application that can be used for voice and video calls which we use often.
  • It allows for file sharing between callers.
  • It allows the admissions staff to conduct one-on-one assessments.
  • I am not confident that it is a secure app, as I use it effectively in business. It is difficult to see if things are archived or fully deleted.
  • It does not allow us to do large conference type calls, especially video.
  • You can't do screen-sharing unless it exists and I haven't figured it out yet.
It is well suited for situations where you have to interview a person when they are in a different state or country. Although companies will use it to avoid human contact, it is less effective when using it in a situation where the meeting could have been in person. For quick catch-ups with visuals or day-long conferences, Skype is a hero because it allows for two offices or persons to work together in long-distance.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We all have our Skype accounts. When necessary for client conversations, we use Skype, unwillingly. Every single person complains about it and switches to another tool if possible.
Skype doesn't address any business problems, if anything, it's a problem itself. It totally became the inside joke:
- Look Skype rolled out a new version!
- Oh goodness, now we will have to figure things out all over again!
- Oh no, prepare half an hour in advance, to find buttons!
- Ha, Microsoft is looking for newer ways to mess it up again!
  • I guess one thing it does well is changing things around all the time. You feel like you're using a brand new product every time you log in.
  • Room for improvement: roll back to what it was before Microsoft acquisition.
  • Remove the forced Microsoft login. Make the "remember me" option available again so it won't sign me out every single time and force me to get a Microsoft account.
  • Bring back screenshot options.
  • I'm having a hard time finding 3 things it does well. It used to do many things quite well, but not since it's been bought out by Microsoft. It's now a disaster.
Skype is well suited (and the only reason I still use it) when making international calls and paying minutes by the pennies. I still have my credit card attached to it and will get auto repay when my credit goes below $2. It's great for that. But that's all.
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